Paint Spot FAQs

Q. Do you offer delivery?

A. Yes. Paint Spot does offer delivery. Please contact your local store for delivery time and costs.

 

Q.Can I order online?

A. Paint Spot Trade Customer may place order over the phone with their local store.

 

Q. What payment types do you accept?

A. Paint Spot accepts cash, EFT POS, Debit Cards, Visa, Mastercard and American Express.

 

Q. What currency are your products listed in?

A. All prices listed on the Paint Spot website are in Australian Dollars.

 

Q. Are the product prices the same at every Paint Spot store?

A. The website price displayed is available at all Paint Spot stores.

 

Q. If I see a product advertised for less at another retailer, do you match prices?

A. Yes Paint Spot will match any advertised price on identical items. Please read our Price Promise Guarantee for all details.

 

Q. Who is eligible to sign up for a Trade Star Card?

A. All Paint Spot customers are eligible to become Trade Star members.

 

Q. Do I need an ABN to sign up for a Trade Star card?

A. No. Retail customers along with Trade Customers may become Trade Star Members.

 

Q. How much does it cost to sign up for a Trade Star Card?

A. Trade Star Membership has a one off $25 administration fee.

 

Q. What discount do I get on purchases with a Trade Star Card?

A. Trade Star members will receive a minimum of 10% Off all Trade Star Paint Products and 20% Off all Trade Star Accessory Products.

 

Q. What are Trade Star Products?

A. Trade Star products feature Australia leading paint brands including Solver, Haymes, Levene, Rokset, UniPro, Sequence and Australian Brushware Company.

 

Q. Do you share my information with any third parties?

A. No. All customer details will only be used by Paint Spot to communicate directly with our customers.

 

Q. Will my information be secure?

A. Yes. Please view our Privacy Policy for more information.

 

Q. Do you accept returns and offer refunds for faulty items?

A. All enquiries regarding faulty items should be directed to the store of purchase.

 

Q. Do you accept returns and offer refunds for change of mind purchases?

A. Refunds are offered on unused products in their original packaging. Any Paint product that has been tinted or personalized for a customer is ineligible for a refund.

 

Q. Can I return an item without my receipt?

A. Proof of purchase is required when returning any item.